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Centre for Cultural Diversity in Ageing Newsletter
Issue No. 40 / February 2021 |
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New online portal
The Centre for Cultural Diversity in Ageing is pleased to announce the new Inclusive Service Standards Portal.
The new portal is designed to support aged care providers to self-assess against the Inclusive Service Standards, and to identify any gaps or areas for improvement.
The platform offers tip sheets for each Performance Measure with suggested actions and strategies on how you can make your service more inclusive. It highlights where each Performance Measure ties back into the Aged Care Quality Standards. It also provides a range of diversity and inclusion practice guides, training videos and policy templates.
The Inclusive Service Standards provide a framework for aged care organisations wanting to ensure their services are inclusive for all consumers.
The Centre is offering online sessions to organisations wishing to learn about how to use the portal and information about implementing the Inclusive Service Standards.
Learn more >>
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Launch of Multilingual Older Persons COVID-19 Support Line
The Centre for Cultural Diversity in Ageing is pleased to be supporting the Multilingual Older Persons COVID-19 Support Line.
The support line is funded by the Australian Department of Health, and is an Australia-wide initiative that provides in-language information and support associated with COVID-19, and referrals to appropriate services and programs for older Australians from culturally diverse backgrounds.
The support line is available in Arabic, Cantonese, Greek, Italian, Mandarin and Vietnamese. All calls are free, 2:00pm - 5:00pm (Melbourne time) Monday to Friday (except public holidays).
Multilingual flyers about the support line can be found on the PICAC Alliance website.
Read more >> |
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Consumer Feedback Form in
12 languages
The Centre for Cultural Diversity in Ageing has developed a Consumer Feedback Form for use by aged care providers as an easy and accessible way for consumers, family members, representatives and others to provide feedback to the service.
The form is in bilingual format and available in Chinese (Simplified and Traditional), Croatian, English, German, Greek, Italian, Macedonian, Maltese, Polish, Russian and Vietnamese.
The forms are free to download from the Centre's website.
Find them here >> |
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Communication Cards and Aged Care Signage expanded to 57 languages
The Centre's very popular Communication Cards and Aged Care Signage have been updated to include 20 new languages.
These include: Amharic, Assyrian, Bengali, Burmese, Chaldean, Danish, Dari, Dinka, Karen, Latvian, Lithuanian, Nepali, Oromo, Pashtun, Punjabi , Slovenian, Somali, Tetum, Thai and Tigrinya.
The cards and signs are free to download from the Centre's website.
Find them here >>
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New Practice Guides
Check out the Centre's two new Practice Guides aimed at supporting aged care providers to meet the needs of consumers from culturally and linguistically diverse backgrounds:
1. Digital Inclusion - An overview of the issues faced by older people in accessing digital technology and key considerations in improving digital connectedness.
2. Culturally Inclusive Feedback - Strategies for ensuring that consumer feedback mechanisms are culturally inclusive.
Find them here >> |
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| Culturally inclusive data collection |
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What data are you collecting about your consumers?
Delivery of culturally inclusive aged care relies on collection of relevant data form your consumers. The minimal core set of cultural and language indicators proposed by the Australian Bureau of Statistic are: country of birth of person; main language other than English spoken at home; proficiency in spoken English; Indigenous status. In the case of aged care data sets, it is important to note that ‘Indigenous status’ is to be collected in its own right and not as part of the CALD group. A standard core set of cultural and language indicators proposed are; the minimum core set of cultural and language indicators and; ancestry (a self-assessed measure of ethnicity and cultural background, identifying a person’s origins and heritage; country of birth of father; country of birth of mother; first language spoken; languages spoken at home; main language spoken at home; religious affiliation; year of arrival in Australia.
Speak to the Centre for Cultural Diversity in Ageing if you need support with collecting data on the cultural diversity on your consumers, or download the Data and Demographics Practice Guide from our website.
Find out more >>
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Inclusive Service Standards Training
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Learn more about the Inclusive Service Standards by completing the online training modules. They provide an introduction to each Standard and ideas on how you can implement inclusive practices within your own organisation.
The modules are also available for uploading onto your own Learning Management System.
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Find out more >> |
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Diversity and Inclusion training opportunities
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Check out the online diversity and inclusion training resources available on the Centre for Cultural Diversity in Ageing website.
Talk to us about your training needs.
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Find out more >> |
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Promote your work!
We are always keen to help promote any new projects, events and resources that contribute to the field of cultural diversity and ageing. Feel free to contact us if you have anything to share with us. Email info@culturaldiversity.com.au or call 03 8823 7979 |
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